Get In Touch

Whether you have inquiries or feedback or need assistance, Vantive is here to help. Below are points of contact for various departments inside — and outside — our organization and how you can reach them:

Select your location


General inquiries

This is intended for Chilean inquiries only. For inquiries outside of Chile, please select another Vantive location.

  • Local:800004181


Healthcare professionals and patients

Customer Service

For Customer Service for Vantive products outside of Home Patient requests please contact Vantive's B2B Customer Service at:

Parts, services and technical support

For technical assistance for renal and acute products manufactured and/or distributed by Vantive:

  • Vantive Chile

    Avenida Eduardo Frei MontF3:F70alva 6001 oficina 57, Santiago, Chile, Codigo Postal 8550001

  • Vantive Chile

    Avenida Suecia 0155, piso 16, Providencia, Santiago de Chile, CP 7500000

  • Local:+ 800 002 044

Medical information

We provide trusted clinical and scientific information on Vantive products to support clinical decision-making.

Report a product complaint

If you have encountered any issue with a Vantive product, we encourage you to share the details of that event at:

Report a drug adverse event

Please contact Global Patient Safety at:


General inquiries

This is intended for Colombian inquiries only. For inquiries outside of Colombia, please select another Vantive location.

  • Local:018000943320


Healthcare professionals and patients

Customer Service

For Customer Service for Vantive products outside of Home Patient requests please contact Vantive's B2B Customer Service at:

Parts, services and technical support

For technical assistance for renal and acute products manufactured and/or distributed by Vantive:

  • Vantive Colombia

    Cra 56 N° 11ª- 83 Santa Anita Cali Colombia, ZC 760036

  • Local:018000943320

Medical information

We provide trusted clinical and scientific information on Vantive products to support clinical decision-making.

Report a product complaint

If you have encountered any issue with a Vantive product, we encourage you to share the details of that event at:

Report a drug adverse event

Please contact Global Patient Safety at:


General inquiries

This is intended for inquiries in Ecuador only. For inquiries outside of Ecuador, please select another Vantive location.

  • Local:1800543639


Healthcare professionals and patients

Customer service

For Customer Service for Vantive products outside of Home Patient requests please contact Vantive's B2B Customer Service at:

Parts, services and technical support

For technical assistance for renal and acute products manufactured and/or distributed by Vantive:

  • Vantive Ecuador

    Avenida Amazones N26-117 y Orellana, Quito, Ecuador

  • 018000943320: 018000943320

Medical information

We provide trusted clinical and scientific information on Vantive products to support clinical decision-making.

Report a product complaint

If you have encountered any issue with a Vantive product, we encourage you to share the details of that event at:

Report a drug adverse event

Please contact Global Patient Safety at:


Healthcare professionals and patients

Customer Service

For Customer Service for Vantive products outside of Home Patient requests please contact Vantive's B2B Customer Service at:

Parts, services and technical support

For technical assistance for renal and acute products manufactured and/or distributed by Vantive:

Medical information

We provide trusted clinical and scientific information on Vantive products to support clinical decision-making.

Report a drug adverse event

Please contact Global Patient Safety at:


Healthcare professionals and patients

Customer Service

For Customer Service for Vantive products outside of Home Patient requests please contact Vantive's B2B Customer Service at:

Parts, services and technical support

For technical assistance for renal and acute products manufactured and/or distributed by Vantive:

  • Vantive SA de CV

    Avenida de los 50 metros no. 2. Colonia Civac. Jiutepec, Morelos

  • Vantive SA de CV

    Corporativo Miyana  Torre B Piso 19 Ejercito Nacional 769, Col. Granada, Mexico City

  • Local:+52 777 329 6162 / +52 777 160 7199

Medical information

We provide trusted clinical and scientific information on Vantive products to support clinical decision-making.

Report a product complaint

If you have encountered any issue with a Vantive product, we encourage you to share the details of that event at:

Report a drug adverse event

Please contact Global Patient Safety at:


Healthcare professionals and patients

Customer Service

For Customer Service for Vantive products outside of Home Patient requests please contact Vantive's B2B Customer Service at:

Parts, services and technical support

For technical assistance for renal and acute products manufactured and/or distributed by Vantive:

  • Vantive de Panama SA

    Torre De Las Americas, Torre C, Nivel 27, Oficina 2703C, Punta Pacifica, Panama

  • Vantive de Panama SA

    Albrook Comercial Park, Building, Curundu Bella Vista street, Office 116, Panama City

Medical information

We provide trusted clinical and scientific information on Vantive products to support clinical decision-making.

Report a product complaint

If you have encountered any issue with a Vantive product, we encourage you to share the details of that event at:

Report a drug adverse event

Please contact Global Patient Safety at:


Media inquiries

For media inquiries, please contact [email protected]